phsinag Privacy Policy

1. Introduction

phsinag ("phsinag," "we," "us," or "our") operates the phsinag online casino platform available at phsinag.club (the "Platform"). This Privacy Policy describes how phsinag collects, uses, discloses, and safeguards the personal information of users ("Players," "you," or "your") who access or use the Platform.

This Privacy Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission of the Philippines ("NPC"). By registering a phsinag account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

If you do not agree with this Privacy Policy, please do not access or use the phsinag Platform.

2. Personal Data We Collect

phsinag collects the following categories of personal data:

2.1 Registration and Identity Data

• Full legal name;
• Date of birth (to verify the 21+ age requirement);
• Email address;
• Mobile number;
• Username and password (stored in hashed form);
• Residential address (city, province, Philippines).

2.2 Identity Verification (KYC) Data

• Government-issued Philippine ID (e.g., PhilSys ID, passport, driver's licence, UMID);
• Proof of address documents;
• Selfie or liveness check images where required for verification.

2.3 Financial Data

• GCash or PayMaya account details (mobile number only; we do not store full wallet credentials);
• Bank account details for withdrawal processing (account name and number);
• Transaction history (deposits, withdrawals, wagers, winnings).

2.4 Technical and Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session logs, login timestamps, and activity logs;
• Game play history and betting patterns.

2.5 Communications Data

• Records of your communications with phsinag customer support;
• Feedback, survey responses, and promotional opt-in preferences.

3. How We Use Your Personal Data

phsinag uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your phsinag account, including processing deposits and withdrawals;
• Identity Verification: To verify your identity and age (21+) in compliance with PAGCOR requirements and Philippine law;
• Service Delivery: To provide access to phsinag games, promotions, and customer support;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct;
• Legal Compliance: To comply with applicable Philippine laws, regulations, and PAGCOR licensing requirements, including anti-money laundering (AML) obligations;
• Responsible Gaming: To monitor gaming behaviour and apply responsible gaming tools where appropriate, including self-exclusion and deposit limit enforcement;
• Marketing Communications: To send you promotional offers and updates about phsinag, where you have opted in to receive such communications. You may opt out at any time;
• Platform Improvement: To analyse usage patterns and improve the phsinag Platform, user experience, and game offerings.

4. Legal Basis for Processing

phsinag processes your personal data on the following legal bases under the Philippine Data Privacy Act:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to provide the phsinag Platform and services);
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing conditions and AML requirements;
• Legitimate Interests: Processing is necessary for phsinag's legitimate interests in fraud prevention, security, and platform improvement, where these interests are not overridden by your rights;
• Consent: For marketing communications and certain optional data processing activities, we rely on your freely given, specific, and informed consent.

5. Data Sharing and Disclosure

phsinag does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only where necessary:

• Payment Processors: GCash, PayMaya, and banking partners for the purpose of processing deposits and withdrawals;
• Identity Verification Providers: Third-party KYC service providers engaged to verify your identity and age;
• Game Software Providers: Licensed game studios whose software is integrated into the phsinag Platform, to the extent necessary for game delivery;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government authorities where required by law;
• Legal and Professional Advisers: Lawyers, auditors, and other professional advisers engaged by phsinag, subject to confidentiality obligations;
• Business Transfers: In the event of a merger, acquisition, or sale of phsinag's business, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom phsinag shares personal data are required to handle such data in accordance with applicable Philippine privacy law and phsinag's data processing standards.

6. Cookies and Tracking Technologies

phsinag uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential Cookies: Required for the Platform to function correctly, including maintaining your login session and security tokens;
• Analytics Cookies: Used to understand how players interact with the phsinag Platform, enabling us to improve performance and user experience;
• Preference Cookies: Used to remember your settings and preferences on the Platform.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the phsinag Platform.

7. Data Retention

phsinag retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and transaction data is retained for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations;
• KYC documents are retained for the period required by PAGCOR and applicable Philippine law;
• Marketing preference data is retained until you withdraw your consent;
• Technical logs are retained for up to twelve (12) months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, phsinag will securely delete or anonymise your personal data.

8. Security Measures

phsinag implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the phsinag Platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of the phsinag Platform;
• Two-factor authentication options for player accounts.

While phsinag takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, phsinag will notify you and the National Privacy Commission in accordance with the requirements of the Philippine DPA.

9. Your Rights as a Data Subject

Under the Philippine Data Privacy Act, you have the following rights with respect to your personal data held by phsinag:

• Right to be Informed: The right to know how your personal data is being collected and processed;
• Right of Access: The right to obtain a copy of your personal data held by phsinag;
• Right to Rectification: The right to correct inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format;
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact the phsinag Data Protection Officer via the support channel. We will respond to all data subject requests within thirty (30) days.

10. Children's Privacy

The phsinag Platform is strictly intended for persons aged 21 years and above. phsinag does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete such data and close the associated account. If you believe a minor has registered on the phsinag Platform, please contact us immediately.

11. Responsible Gaming and Data

phsinag uses player data, including gaming behaviour and transaction patterns, to support responsible gaming initiatives. This may include identifying players who may be at risk of problem gambling and proactively offering responsible gaming tools such as deposit limits, session reminders, and self-exclusion.

This processing is carried out in phsinag's legitimate interest and in compliance with PAGCOR responsible gaming guidelines. Gambling is addictive. Know when to stop. For more information on the tools available to you, please visit our Responsible Gaming page.

12. Changes to This Privacy Policy

phsinag reserves the right to update this Privacy Policy at any time. Where changes are material, we will notify registered players via email or in-platform notification prior to the changes taking effect. The "Last Updated" date at the top of this page reflects the most recent revision.

Your continued use of the phsinag Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

13. Contact and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the phsinag Data Protection Officer:

• Email: [email protected]
• Support: Available 24/7 via live chat on the phsinag Platform

We are committed to resolving all privacy-related concerns promptly and transparently. Our support team serves players across Manila, Cebu, Davao, Quezon City, Makati, and all regions of the Philippines.